The goals established in application of our policy are as follows:

1. Clients
a) Encourage innovation
b) Find the most effective solutions in response to clients’ needs
c) Satisfy all clients’ expectations through application of the principles of durable development.

2. Procedure
a) Apply work procedures to all activities.
b) Verify their efficiency and performance.
c) Improve the management system.

3. Human resources
a) Evaluate the capacity of all of our colleagues to meet the goals of GROUP H.
b) Identify external skills which may improve the performance and knowledge of
GROUP H.
c) Plan for a continuous training of our colleagues.

4. Finances
a) Optimize productivity to improve the profit margin
b) Self-finance investments, innovations and competitions.
c) Offer colleagues equitable profit-sharing.